Log In

Register

Recover Password

2021 Public Safety Telecommunicators Salary Guide

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Public Safety Telecommunicators Salary

Salary

$41.9K

Growth

6%

Bright Outlook

Average

Green

No

Public Safety Telecommunicators Job Description

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Also known as:

911 Dispatcher, Communications Officer, Communications Operator, Communications Specialist, Communications Supervisor, Dispatcher, Emergency Communications Operator (ECO), Police Dispatcher, Public Safety Dispatcher, Telecommunicator

How Much Do Public Safety Telecommunicators Make ? 2021

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $27,190 $33,650 $41,910 $52,650 $64,950
Hourly Wage $13.07 $16.18 $20.15 $25.31 $31.23

How Much Do Public Safety Telecommunicators Make ? 2021

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$27,190
$33,650
$41,910
$52,650
$64,950
Hourly Wage
$13.07
$16.18
$20.15
$25.31
$31.23

Public Safety Telecommunicators Tasks

  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Maintain access to, and security of, highly sensitive materials.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Operate and maintain mobile dispatch vehicles and equipment.
  • Maintain files of information relating to emergency calls, such as personnel rosters, and emergency call-out and pager files.
  • Learn material and pass required tests for certification.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
  • Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.

What Activities Do Public Safety Telecommunicators Do?

  • Discuss goods or services information with customers or patrons.
  • Coordinate operational activities.
  • Maintain call records.
  • Confer with coworkers to coordinate work activities.
  • Operate communications equipment or systems.
  • Answer telephones to direct calls or provide information.
  • Search files, databases or reference materials to obtain needed information.
  • Enter information into databases or software programs.
  • Relay information between personnel.
  • Monitor alarm systems.
  • Maintain security.
  • Operate communications equipment or systems.
  • Operate vehicles or material-moving equipment.
  • Maintain call records.
  • Maintain current knowledge related to work activities.
  • Answer telephones to direct calls or provide information.
  • Refer customers to appropriate personnel.
  • Monitor alarm systems.
  • Monitor equipment operation to ensure proper functioning.
  • Report maintenance or equipment problems to appropriate personnel.
  • Adjust office equipment to ensure proper operation.

Typical Public Safety Telecommunicators Knowledge?

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

What Are Typical Public Safety Telecommunicators Abilities?

  • Oral Expression - Communicating by speaking.
  • Oral Comprehension - Listening and understanding what people say.
  • Speech Recognition - Recognizing spoken words.
  • Problem Sensitivity - Noticing when problems happen.
  • Selective Attention - Paying attention to something without being distracted.
  • Speech Clarity - Speaking clearly.
  • Deductive Reasoning - Using rules to solve problems.
  • Information Ordering - Ordering or arranging things.
  • Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
  • Written Comprehension - Reading and understanding what is written.
  • Flexibility of Closure - Seeing hidden patterns.
  • Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.

What Are Typical Public Safety Telecommunicators Skills? 2021

  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Speaking - Talking to others.
  • Social Perceptiveness - Understanding people's reactions.
  • Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
  • Coordination - Changing what is done based on other people's actions.
  • Reading Comprehension - Reading work-related information.
  • Service Orientation - Looking for ways to help people.
  • Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.

What Are Typical Public Safety Telecommunicators Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Realistic - Occupations with Realistic interests frequently involve practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many require working outside, and do not involve a lot of paperwork or working closely with others.

What Is The Projected Employment For Public Safety Telecommunicators ? 2021

Location 2018 Employment 2028 Employment Percent change Annual projected job openings
United States 98,300 103,700 6% 10,100

What Is The Projected Employment For Public Safety Telecommunicators ? 2021

Location
2018 Employment
2028 Employment
Percent change
Annual projected job openings
United States
98,300
103,700
6%
10,100

What Is The Required Public Safety Telecommunicators Education & Experience? 2021

  • High school diploma or equivalent
  • No work experience
  • 1 to 12 months on-the-job training

Public Safety Telecommunicators Jobs Near Me .

Job Title Company Location Date Posted Federal Contractor

Public Safety Telecommunicators Jobs Near Me .

Public Safety Telecommunicators 2021 Salary Guide By State

Common Careers